1. Who we are
Monetri Ltd. ("Monetri", "we", "us") is registered at DIFC, Dubai, United Arab Emirates. We provide an AI compliance workforce platform — KYC Lifecycle Manager, Case Management, agentic AI investigation, and Virtual AI MLRO services — to financial institutions and regulated businesses. This policy explains how we handle personal data when you visit monetri.uk, contact us, or when your organisation uses the Monetri platform under a separate agreement.
2. The two roles we play
Because of what our platform does, we act in two different capacities, and different obligations attach to each:
| As Data Controller | As Data Processor |
|---|---|
| Website visitors, prospects, and business contacts who email us, request a demo, or subscribe to updates. | End-customer KYC/AML data (names, ID documents, transaction data, risk scores) that our clients upload to the platform in order to run their own compliance function. |
When we act as a processor, our client (the licensed financial institution) is the data controller and determines the purposes and means of processing. That relationship is governed by a separate Data Processing Agreement, not this policy. This policy covers our role as a controller only.
3. Information we collect
3.1 Website visitors
- Contact details you provide via email or a "Request Demo" enquiry (name, work email, company, message content)
- Technical data collected automatically by your browser when loading fonts (see our Cookie Policy)
3.2 Prospective and existing clients
- Business contact details, job title, and institution type, collected during sales and onboarding conversations
- Information provided in proposals, calls, and contractual documentation
4. How we use this information
- To respond to enquiries and schedule demos
- To provide, maintain, and improve the Monetri platform for existing clients
- To send product or regulatory updates you have opted into
- To meet our own legal, tax, and regulatory obligations
5. Legal basis for processing
Where UK GDPR, EU GDPR, or equivalent Gulf data protection law applies, we rely on: performance of a contract (client onboarding and service delivery), legitimate interests (responding to enquiries, improving our service), consent (marketing communications, where required), and compliance with a legal obligation (regulatory record-keeping).
6. Sharing and disclosure
We do not sell personal data. We may share data with: sub-processors who support our infrastructure (cloud hosting, email delivery) under written data protection terms; professional advisers (legal, audit); and regulators or law enforcement where we are legally required to disclose it.
7. International transfers
Monetri operates across the United Kingdom, the European Union, and the Gulf. Where personal data is transferred across these regions, we use appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms recognised under UK GDPR, EU GDPR, and applicable local law. [Confirm final transfer mechanism with counsel once hosting/sub-processor locations are finalised.]
8. Data retention
We retain business contact data for as long as needed to maintain the relationship and for a reasonable period afterward for legal and accounting purposes. Platform data processed on behalf of clients is retained per the retention schedule agreed in the applicable client contract, which typically reflects the statutory record-keeping period required of regulated financial institutions (commonly five years).
9. Your rights
Depending on your location, you may have the right to: access the personal data we hold about you; request correction or deletion; restrict or object to processing; request data portability; and withdraw consent at any time. UK and EU residents also have the right to lodge a complaint with their local supervisory authority (in the UK, the Information Commissioner's Office). To exercise any of these rights, contact us using the details below.
10. Security
We apply technical and organisational measures — encryption in transit and at rest, access controls, and regular review — designed to protect personal data against unauthorised access, loss, or misuse.
11. Children
Monetri is a business-to-business service and is not directed at, or knowingly used by, children.
12. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
13. Contact us
Questions about this policy or your data can be sent to hello@monetri.uk.